Role of Operations Staff in Automation Projects in Insurance Companies 3816762268780510832-blid-8025418930964760923

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One of the top reasons of failure of Information Technology Projects in business organization is that users and operations staff are not clear about their role in the project. They consider the project as an IT project and feel that responsibility of failure, if it happens, completely lie on IT department. This article discusses the role of operations staff during various phases of an IT project. Clarity on this improves the probability of success of such projects.